Customer Service Department

HPC Foods, Ltd. is an Equal Employment Opportunity and Affirmative Action Employer.

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POSITION:  CUSTOMER SERVICE Manager 

DATE POSTED:  03/30/2022

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SCHEDULE:

Monday - Saturday

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Duties:

  1. Supervise the daily operations of the customer service department.

    • Oversee will call

    • Taking phone, email, fax, and web orders

    • Resolve customer complaints and shortages

    • Work with production, warehouse, and dispatchers for internal coordination of orders.

    • Work with drivers to resolve customer and accounting issues.

    • Work with other departments to resolve customer related issues.

  2.  Create a customer appreciation program

  3. Setting customer service goals for team members and helping them reach those goals.

  4. Interact with customers and handle their queries and complaints on a timely basis.

  5. Work with managers in other departments to address customer complaints and bring up proactive measure regarding customer feedback.

 

Skills:

  • Leadership

  • Written and verbal communications

  • Problem solving

  • Negotiation

  • Passion for customer and company satisfaction

  • Time management

  • Muti-tasking

  • Readiness to learn

 

Preferred Requirements:

  • Bachelors in business

  • 3 years at a managers position

  • 5 years of customer service experience

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Must fully support all food safety initiative including, but not limited to, Global Food Safety Initiative (GFSI) and Good Manufacturing Practice (GMPs).