
Customer Service Department
HPC Foods, Ltd. is an Equal Employment Opportunity and Affirmative Action Employer.
POSITION: CUSTOMER SERVICE Manager
DATE POSTED: 03/30/2022
SCHEDULE:
Monday - Saturday
Duties:
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Supervise the daily operations of the customer service department.
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Oversee will call
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Taking phone, email, fax, and web orders
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Resolve customer complaints and shortages
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Work with production, warehouse, and dispatchers for internal coordination of orders.
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Work with drivers to resolve customer and accounting issues.
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Work with other departments to resolve customer related issues.
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Create a customer appreciation program
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Setting customer service goals for team members and helping them reach those goals.
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Interact with customers and handle their queries and complaints on a timely basis.
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Work with managers in other departments to address customer complaints and bring up proactive measure regarding customer feedback.
Skills:
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Leadership
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Written and verbal communications
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Problem solving
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Negotiation
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Passion for customer and company satisfaction
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Time management
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Muti-tasking
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Readiness to learn
Preferred Requirements:
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Bachelors in business
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3 years at a managers position
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5 years of customer service experience
Must fully support all food safety initiative including, but not limited to, Global Food Safety Initiative (GFSI) and Good Manufacturing Practice (GMPs).