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POSITION:  CUSTOMER SERVICE Manager 

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SCHEDULE:

Monday - Saturday

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Duties:

1. Supervise the daily operations of the customer service department.

   • Oversee will call

   • Taking phone, email, fax, and web orders

   • Resolve customer complaints and shortages

   • Work with production, warehouse, and dispatchers for internal coordination of orders.

   • Work with drivers to resolve customer and accounting issues.

   • Work with other departments to resolve customer related issues.

2.  Create a customer appreciation program

3. Setting customer service goals for team members and helping them reach those goals.

4. Interact with customers and handle their queries and complaints on a timely basis.

5. Work with managers in other departments to address customer complaints and bring up proactive measure regarding customer feedback.

 

Skills:

• Leadership

• Written and verbal communications

• Problem solving

• Negotiation

• Passion for customer and company satisfaction

• Time management

• Muti-tasking

• Readiness to learn

 

Preferred Requirements:

• Bachelors in business

• 3 years at a managers position

• 5 years of customer service experience

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Must fully support all food safety initiative including, but not limited to, Global Food Safety Initiative (GFSI) and Good Manufacturing Practice (GMPs).

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POSITION:  CUSTOMER SERVICE Clerk 

SCHEDULE:

6:30am - 3:00pm Monday - Friday, 6:30am - 12:30pm Saturday

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Duties:

​This position is responsible for processing all orders to all internal and external customers. Process complaints, claims, credits research and reconcile discrepancies. Sales calls to accounts, reports, print invoices. Must fully support all food safety initiatives including, but not limited to, Global Food Safety Initiative (GFSI) and Good Manufacturing Practice (GMPs).